Frequently Asked Questions
Everything you need to know about shopping with Backbone.
How long does shipping typically take?
Orders are processed within 1-2 business days. Standard shipping usually takes 3-5 business days, while expedited options are available at checkout.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Please visit our returns portal to initiate a refund or exchange.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking link to monitor your package's progress in real-time.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated during checkout.
Are your products covered by a warranty?
Yes, all Backbone products come with a one-year limited warranty against manufacturing defects to ensure the highest quality standards.